Crunchyroll is one of the famous platforms used by anime lovers. Moreover, it has a huge library with over 1000+ anime shows and manga. Despite this unlimited access, most Roku users have stated as this application has issues and cannot be accessed. But Crunchyroll might regain its unlimited streaming status when you fix those issues on your Roku device. There are some possible troubleshooting steps that help the Roku user fix when Crunchyroll is not working properly. Before initiating these processes, make sure that the issue is with the app or the Roku device. Once you find the source of the issue, you can solve it easily.

Reasons for Why Crunchyroll Not Working on Roku

There are plenty of issues out there that affect the Crunchyroll app. But all those issues are caused due to these common reasons.

  • Poor internet connection
  • Lack of compatibility
  • Fail to update your Roku device
  • Issues with the server or firewall
  • Corrupted Cache files and data

How to Fix Crunchyroll Not Working on Roku

If Crunchyroll is not loading or playing content on your Roku, then you can follow any one of the below methods to fix the issue:

Check Internet Speed

A good internet speed is essential to stream movies and TV shows buffer-free with good quality. Check your internet connection and the speed that you get from your internet provider. Make sure that you are receiving at least a 5 Mbps internet connection to stream all the anime videos in HD quality.

Check the Compatibility

Fortunately, the Crunchyroll app is compatible with Roku devices. The app loses its compatibility only if your Roku device is an older version. Or else there might be an issue with Roku’s operating system. If you have the right version and the app is not working/ loading, it is better to contact the Crunchyroll Support Center.

Check the Server Status

The Crunchyroll server status is up, and it is reachable in the United States. If you find the website or the application with a blank screen, it might be undergoing some server issues. This server issue can only be resolved by the executives of Crunchyroll. In the meantime, you can check the server status of Crunchyroll and get updated on the Downdetector website.

Reset the Internet Connection

If you find that your Roku device is not receiving enough bandwidth, you have to reset the internet connection. Or else you have to connect your Roku device to a different internet connection.

1. Press the Home button on your Roku TV remote.

2. From the Roku home page, select Settings and choose Advanced System Settings.

Reset the Internet Connection

3. Next, choose the Network Connection Reset.

4. Finally, select Reset Connection and complete the process.

Clear the Cache Memory

Unlike the other devices, it is pretty tricky to clear the cache memory. To do this, follow some button combinations on your Roku TV remote.

1. Make sure that you select the Home option from the Roku main menu.

2. Next, grab your Remote control and follow these button combinations.

Home (5x) → Up (1x) → Rewind (2x) → Fast Forward (2x)

3. Within a minute, all the cache memory will be cleared on your device.

Restart Crunchyroll

There is no defined way to restart an app on your Roku device. All the installed applications restart when you restart your Roku device completely. In the meantime, you can do particular processes that might help you to solve some minor issues. If the Crunchyroll app is running in the background, close it, wait for some time, and open it again. Now, check whether the app is working properly or not.

Reinstall Crunchyroll

By removing and adding the channel again, there is a sure possibility that Crunchyroll may work. By using the following steps, you can remove Crunchyroll from Roku.

1. Press Home on your Roku Remote.

2. Choose the Crunchyroll app and press the Star button(*) on your remote.

Select * button to solve Crunchyroll not working

3. From the list of given options, Choose Remove Channel and select OK.

Now, your Crunchyroll channel has been removed. Let your Roku device have some rest. After a few minutes, Head back to your Roku home page, select Home and click on Streaming Channels. Now, search for Crunchyroll and add it again to your Roku device. Once done, log in with the same credentials and check whether the app is working properly or not. If you are still facing any issues, jump to the next step.

Restart Roku

When you restart your Roku device, all the minor issues will be cleared immediately. Moreover, all the applications that you installed previously will also be boosted up and regain their speed. Once you complete restarting your Roku device, open the Crunchyroll app and check for the availability of errors.

(1) Press Home on your Roku remote.

(2) Select Settings and choose System.

(3) Select System Restart and choose Restart to restart your Roku device.

Restart Roku device to fix the Crunchyroll app not working on Roku

Update Roku

As previously said, your Roku device must be on the right version. If it is not, most of the applications like Crunchyroll do not support it. To rectify this issue, update your Roku device whenever the new versions are released.

1. Press Home on your Roku remote.

2. Select Settings and choose System.

Update Roku

3. Choose System Update and select Check Now.

Factory Reset Roku

Only use Factory Reset as a last option because it will change the device to default settings. Once Factory Reset is done, all the channels that you have installed will be removed. Moreover, all the device settings will turn default, and you must customize it again. Also, add all the channels that you previously added before resetting your device.

(1) Press Home from your Roku remote.

(2) Select Settings and choose System.

(3) Choose Advanced system settings and select Factory reset.

Factory Reset Roku

Contact Support

If none of the above methods works, you can directly approach the Roku Support Center or Crunchyroll Help Center to fix the Crunchyroll not working properly on your Roku device. In there, you can get professional support that will guide you through unsolved difficulties.

Crunchyroll Errors – Causes and Solutions

Unlike the other issues, you can also undergo these error codes that you can solve with the above-given troubleshooting steps smoothly.

Oops, Something Went Wrong!Bad Internet connectionCheck whether you are receiving the sufficient Internet connection
Error Code 1015Temporarily blockedRestart the app
Error Code 1020Denied cloudRestart your Roku device
Error Code 1005, 502Bad gatewayReset your internet connection
Error Code 504Server issueCheck the server status
Error Shank 6007Poor internet connectionRestart your internet connection
Error Shank 3016Encoding issues/ viruses1. Check your internet connection
2. Restart your Roku device
Error Code Shank 1001App crashes 1. Clear the cache memory
2. Reinstall the app
Crunchyroll Code MED-1Server outage1. Check the server status
2. Clear the cache memory
Error Code SHAK-7000Corrupted Caches1. Clear the cache memory
2. Restart your Roku device
Error Code RNV-2014Server Outage1. Check the server status
2. Clear the cache memory
Error Code 114Server Outage1. Check the server status
2. Clear the cache memory

Other than this, people might also face app freezing, server error, and so on. These issues can also be solved with the above-explained troubleshooting steps.