Philo is a live and on-demand TV. It is an American internet television company based in San Francisco, California. It was founded in 2010 by Tuan Ho and Nicholas Krasney at Harvard University. Initially, it was named Tivil, and a few years later, the name was changed to Philo. The reason to change the name to Philo was in honor of one of the pioneering engineers of television, Philo T. Farnsworth. However, in 2017, Philo launched its OTT streaming television Service in the U.S. You can watch Philo on streaming devices like Roku, Firestick, Apple TV, and other devices. If Philo is not working on Roku, then the possible fixes and solutions are here.

It has a 7-day free trial, and it only costs you about $25/month. There are more than 60+ channels and an additional eight channels. It also has add-ons like Epix, STARZ, and other add-ons.

Features of Philo

  • Cloud DVR Hours is Unlimited
  • Can concurrently stream up to 3 and can have 10 user profiles.
  • People on a budget
  • It offers 720p for Live TV and 1080 for on-demand options.
  • Look Back function allows you to watch any show that aired in the last 72 hours.

Requirements for Philo

  • 13 Mbps speed is required to stream a reliable HD video with other devices using the same network.
  • with 7 Mbps speed you may have some buffering issues when other devices use the same network.
  • with only 3 Mbps speed you can only stream SD quality videos.
  • Less than 3 Mbps speed means that your video quality is reduced a lot and you may suffer from slow loading of Philo or re-buffer.

How to Fix Philo Not Working Issue?

Here are the possible solutions that might fix Philo not working issue on Roku:

(1) Uninstall and Reinstall Philo

First, remove the Philo app from Roku using the following steps:

(1) Press Home on your Roku Remote.

(2) Find the Philo app and press the Star button(*) on your remote.

Hold star button(*) on Roku remote

(3) From the list of options, select Remove channel and press OK on the remote.

Your Philo app will be removed. To install the Philo app on Roku, use the following steps:

(1) Press Home on your Roku remote.

(2) Choose Streaming Channels and select Search channels.

Select Streaming Channels

(3) Enter Philo using the virtual keyboard on the search bar and choose the Philo app.

Enter Philo to rectify Philo not working on Roku

(4) Select Add channel and Choose OK to confirm.

You have now installed Philo. Sign in with your account and check whether Philo is working or not.

(2) Restart Roku

You can restart your Roku device by using the following steps:

(1) Press the Home on your remote.

(2) Select Settings and choose System.

(3) Select System restart and choose Restart to restart your Roku device.

Select System restart and select Restart to rectify Philo not working on Roku

(3) Update Roku

Check whether your Roku system is up to date by using the following steps:

(1) Press Home on your Roku remote.

(2) Select Settings and choose System.

(3) Choose System Update and select Check Now.

If the system is not up to date, it will get updated. Launch the Philo app to see whether it is working or not.

(4) Factory Reset

If none of the above methods work, you can try a Factory reset. But note that by choosing the Factory reset option, all the channels you have installed will be gone and you need to sign in from the beginning just like you did when you first bought your Roku device. Follow the steps given below to Factory reset:

(1) Press Home on your remote.

(2) Select Settings and choose System.

(3) Choose Advanced system settings and select Factory reset.

Choose Advanced system settings and select Factory reset to rectify Philo not working on Roku

(4) Select Factory, reset everything, and follow the instructions shown on the screen.

Sign in with your Roku account once the Factory reset is finished and add Philo. Then, launch Philo to see whether it is working.

These are the methods to rectify Philo not working on Roku. If the above methods don’t work, go to the Philo troubleshooting center or Roku Support. Search your queries, and customer support will give you a definite answer.