Philo is a subscription-based streaming service that offers movies, and TV shows in its compact premium plan. With 60+ channels and a 7-day free trial, you can get to watch some of the on-demand content for free. But recently, some Roku users complain that the Philo app is not working on their devices. To this, you can perform some of the troubleshooting steps on your Roku device to fix this issue.

Reasons for Philo Not Working on Roku

Philo not working on Roku might happen due to some technical glitch or some corrupted cache files. Likewise, Philo not working, people experience other errors like,

  • Philo stops playing and goes home
  • Philo Not loading
  • Buffering problem
  • App fails to launch

These are some of the other problems that users experience. But on the right side, you can fix this issue by following some of the troubleshooting steps on your Roku.

How to Fix Philo Not Working on Roku

The troubleshooting steps to fix Philo are,

Check For Server Down

The first thing to do when you experience your Philo app not working is to check whether the servers of Philo are down. If there is a server down, then you need to wait until the server problems are fixed. The server-down issue might stop the app from receiving input signals and stops working. To get updates while the server is down, visit the Philo social media page, Twitter, or Instagram, or use the Downdetector third-party website.

Restart Roku Device

1: Press the Home button on your Roku remote.

2: Then Select Settings and choose the System option.

3: Now, click on System restart and choose the Restart option.

Restart your Roku to fix Philo not working error

This will restart your Roku device without turning off the device.

Power Cycle Roku

If the soft restart is not helpful, then try performing a hard restart by power cycling the Roku device.

1: Turn off your Roku device and plug out the power cable from the socket.

2: Now wait for 3-5 minutes.

3: Then, plug in the cable and turn on your Roku.

Now open the Philo app to check whether this method has fixed the issue.

Power cycle WiFi Router

The next most important element other than server down is network connectivity. If your internet connection is low, then the app will not perform properly. So to fix your Router problems, a simple power cycling might do the trick.

1: Plug out the power cable or turn off the power button on the WiFi router.

2: Now let the router idle for 3-5 minutes.

3: Now turn on the router and wait for another 1 minute.

4: After a minute, connect your Roku to WiFi and check whether the not Philo not working error is solved.

Update Philo App

If the Philo app is not updated to the current version, then you might get to experience some errors on your app. So to that, update the Philo app on your Roku device.

1: Go to the home screen of Roku and highlight the Philo app.

2: Now press the * (Asterisk) button on your remote.

3: On the pop-up menu, click on the Check for updates option.

Update Philo app to fix not working error on Roku

4: Now your Philo app will get updated to the available version on your Roku.

After updating, open the Pjhilo app and check if it’s working or not.

Uninstall and Reinstall Philo

If updating the app has not solved the issue, then uninstalling and reinstalling the app might do it.

1: Go to the home screen of Roku and highlight the Philo app.

2: Now press the * (Asterisk button) button on Roku remote.

3: From the pop-up, select the Remove Channel option. This will remove the channel from Roku.

Click on Check for updates option

4: Now go to the Home screen and select Streaming Channels >> Search Channels option.

5: On the search bar, type Philo and search the app.

6: Select the app and choose Add Channel button on the right of the screen.

Click on Add channel option

7: Now open the app and sign in with your account and check whether the app is working or not.

Update Roku

If your Roku is running on the outdated version, this might be a problem with the app not working. In that case, updating the Roku software is a viable option.

1: Press Home on your Roku remote.

2: Then, select Settings and choose the System option.

Choose System option

3: Next, Choose System Update and select the Check Now option.

Click on Check now to update Roku device

Now your Roku will get an update if there is an update available

Clear Cache on Roku

Sometimes the cache files present in the app or device, might get corrupted and act as a hindrance to the app’s function. So to this, clearing the cache is the only option.

1: Go to the Roku home screen and press the Home button five times on the remote.

Press remote combination to clear cache on Roku

2: Next, press the up button once.

3: Then select the Rewind button 2 times.

4: Now finally, click on the Fast forward button 2 times.

By following these commands, your Roku device will clear the cache files and perform a restart to your Roku device.

Factory Reset Roku

If the above methods don’t work, you can try a Factory reset. But note that by performing the Factory reset, all the channels and your data will be gone. So keep this method as the last hope to fix it at home.

1: Press the Home button on your remote.

2: Then, select Settings and choose the System option.

3: Now, choose Advanced system settings and select the Factory reset option.

Perform a Factory Reset to fix Philo not working on Roku

4: Click on the Factory reset everything option.

5: Now enter the passcode if asked. (Default Pin: 1234) and factory reset your Roku device.

Contact Tech Support

If all of the above methods fail to solve your problem, then try contacting the Tech support of Roku or Philo and fix the not working issue.

By following the mentioned troubleshooting steps, you can clear the Philo not working, and other problems with the app on Roku.