Pluto TV is a free streaming service that is available in the Roku Channel Store. With Pluto TV on Roku, you can stream movies & live TV channels without even signing up or logging in. But recently, users have been making a complaint that their Pluto TV app is not working on their Roku devices and is bringing up similar problems at times. This might be inconvenient for many users while streaming their favorite channels or movies. But this error can be easily dealt with by following some effective troubleshooting measures that’ll help bring the channel back to its normal.

Reasons for Pluto TV Not Working on Roku

The main reason for the Pluto TV app not working on Roku devices cannot be determined accurately. But there are chances that the following factors might be one.

  • Poor internet connection
  • outdated app version
  • Outdated Roku software
  • A glitch in the software
  • Excess cache files

How to Fix Pluto TV Not Working Issue on Roku

Some of the troubleshooting methods to fix Pluto TV not working on Roku are,

Check for Compatibility

The first thing you need to check is whether the Pluto TV app is compatible with your Roku device. If compatibility is the problem, then you might experience many problems with the app on your Roku device.

Pluto TV-supported Roku devices are,

  • Roku DVP (N1000)
  • Roku SD (N 1050)
  • The Roku (N1100)
  • Roku HD-XR (N1101)
  • Roku XD (2000C)
  • the Roku XD (2050X)
  • Roku XDS (2100X)

Pluto TV won’t work if you use a version of Roku apart from the one mentioned in the above list.

Check the Server Status

The next possibility for Pluto TV not working could be the server issue. If the Pluto TV server is down, then you can experience the not working error on your Roku device. In case the server is down, then you need to wait until the server issue is cleared. To learn more about server updates, you can visit the social media page of Pluto TV or use a third-party website like Downdetector. These pages can give you current info on Pluto TV’s server status. If the server status is normal, move to the next troubleshooting.

Check Internet connection

The next thing you need to check is your internet connection. To check whether there is any connectivity issue on your Roku device,

1. Go to the Home screen of the Roku device.

2. Select the Settings option and click on Network.

3. Now, choose the Check connection option.

Check the Network connection on Roku

If there is a connectivity issue on your Roku device, you can try disconnecting and connecting to the Wi-Fi again to fix the Pluto TV not working error. Or else you can also try a different Wi-Fi network or the next measure.

Power Cycle Wi-Fi Router

Sometimes the WiFi router might not be providing sufficient bandwidth to your Roku device to receive signals from the app. To this, a simple power cycle could fix the issue. To do this,

1. Pull out the Power Cable of your Wi-Fi router from the power cycle.

2. Now, let the router remain idle for 3 to 5 minutes.

3. After that, plug in the cable to the router & power socket.

4. Wait for another 1 minute before connecting the internet to Roku.

5. Now connect your Roku to Wi-Fi and check whether the fix has solved the Pluto TV not working error. If not, you can jump to the next technique.

Clear Roku Cache

Cache files are stored on the app and on devices for quick access. If the stored cache files are corrupted, then unexpected errors might occur at any time. This might be one of the reasons for your Pluto TV not working on your Roku device. So to fix the error, you can clear the cache files on Roku. To clear the cache files stored on your Roku,

1. Press the Home button on your Roku TV five times.

2. Then, tap on the Up button once.

3. Next, press the Rewind button twice.

4. Finally, press the Fast Forward button on your Roku remote twice.

By following the remote combinations, your Roku device will clear the cache files, as well as perform a restart on your Roku. If you can’t find yourself out of the issue, then go for the next method.

Restart your Roku Device

A simple temporary glitch might act as a hindrance to the function of the app or the device for proper functioning. In this case, restarting your Roku device will help you fix the problem.

1. Press the Home button on the Roku device.

2. Now, choose the Settings option on the screen.

3. Next, click on the System option on the left.

4. Finally, click on System restart → Restart options on the screen.

Restart Roku to fix the Pluto TV not working on Roku issue

After restarting your device, open the Pluto TV app and check whether the fix has solved the error. If not, go for the next fix.

Re-login the Pluto TV Account

Whenever you face a not working problem or other problems, a simple log out and login can solve the issue.

1. Open the Pluto TV app on your Roku device.

2. Now select the Profile icon and choose the logout or Sign out option on the screen.

3. Now, close the app after logging out.

4. Again, open the app, and enter your login credentials to log in to the Pluto TV app.

5. After signing in, open the app and check whether the fix has worked or not. Do the next method if the problem still exists.

Update the Pluto TV App

You will face compatibility issues if you keep using the outdated version of the Pluto TV app on Roku. Updating the app to its latest version could fix this issue. To update the app on Roku,

1. Press the Home button to visit the Roku home screen.

2. Now, choose the Channels option on the home screen.

3. From the lists of installed channels, navigate and highlight Pluto TV.

4. Now press the asterisk (*) button on your Roku remote.

5. Select the Check for updates option from the pop-up menu.

Click on Check for Updates option to update Pluto TV on Roku to fix not working error

6. Now, your Pluto TV app will update to the latest available version.

7. Open Pluto TV and check if it’s working. If not, proceed to the next method.

Update the Roku Firmware

Like the Pluto TV app, you need to keep on updating your Roku device to the latest version. If your auto-update feature is not working, then try updating your Roku device manually.

1. Head to the Home screen and select the Settings option.

2. Choose the Systems option on the screen.

3. Then, select the System Update option on the left.

4. Now, click on Check now option to check for the latest Roku update.

Update Roku device to fix the Pluto TV not working error

5. Now, Roku will get updated to the available new firmware.

6. After updating, open Pluto TV and see if the issue is sorted out. If not, try the next method.

Uninstall and Reinstall Pluto TV

If your Pluto TV app is corrupted on a Roku device, then uninstalling & reinstalling the app is the viable solution to fix the app not working error.

1. On the Roku home screen, select Channels and highlight Pluto TV.

2. Press the asterisk (*) button on the Roku remote to open the sub-menu of the app.

3. Now, select the Remove channel option from the pop-up menu of Pluto TV.

Choose Remove channel option

4. After uninstalling, go to the Home screen and click on the Streaming channels option.

5. Choose the Search channels option and type Pluto TV and search for the app.

6. Now, select the app from the results and click on Add channel option on the right.

Click on Add channel to install Pluto TV on Roku

After installing, launch and check whether Pluto TV is working or not. If it still continues to misbehave, then head to the last possible troubleshooting method.

Factory Reset Roku Device

This has to be the last method before contacting the customer support of Pluto TV. Factory reset is a drastic method where we remove all the saved data from your device and start from scratch. Many Roku users have found it beneficial in solving not working issues. So, go ahead without any hesitation.

1. To do a factory reset, turn on your Roku and press the Home button on your remote.

2. Scroll down and select the Settings menu.

3. From Settings, choose the System option.

Select System

4. Scroll down and select Advanced system settings.

Select Advanced System Settings

5. Choose the Factory reset option.

6. Enter the Pin displayed on your screen and then click OK to start the reset process.

Select OK - Factory Reset Roku

7. Finally, click on the Start factory reset button from the pop-up window and complete the resetting process.

8. After this, your Roku will shut down automatically and would restart afresh. Install the Pluto TV app, log in to your account, and see if it works. But, if the problem still persists, you are left with a final option that doesn’t involve your efforts.

Contact Pluto TV Tech Support

If you have tried all the above-mentioned options and still face issues, you can contact Pluto TV’s customer support through their website and submit a bug report. Contacting the experts will help solve the issue much easier. Email them about the problem you face and try to explain all the problems clearly so that they can take over the issue easily.

FAQ

1. What to do if my Pluto TV app’s subtitle option is not working on Roku?

For problems like subtitles, channel guide, or sound not working on the Pluto TV app, try basic troubleshooting techniques like restarting your app, restarting the Roku device, clearing cache files, reinstalling the app, etc. These methods most probably would fix the issue you are facing.