Is your Roku TV turning off automatically in quick succession? Then, it is definitely a problem. Imagine your Roku TV keeps turning off while you are streaming your favorite movies or series. For sure, it will frustrate you to the core. This issue arises because of various factors. However, you can easily fix the issue and get back to streaming your favorites with some of the working troubleshooting methods.
Why Does My Roku TV Keeps Turning Off By Itself
There is no official reason from Roku for the device to keep turning off. But we have listed the common reasons for the problem.
- Using an outdated Roku Operating System
- Using Roku devices that are not supported y Roku anymore also will make the TV turn off automatically.
- A weak network connection is also another major reason for your Roku TV turning off.
Additionally, the Roku TV keeps turning off complaints only arising from Smart TV brands like Hisense, Sharp, TCL, Insignia, and Element.
How to Fix If your Roku TV Keeps Turning Off
You can follow the 9 ways to fix the Roku keeps turning off issue.
- Update Roku
- Check Roku Device Model
- Turn off HDMI-CEC
- Restart your Roku TV
- Unplug External Devices
- Check the Current and Previously Connected Devices
- Close the Mobile App
- Reset Roku TV
- Contact Roku Support
Solution 1: Update Roku
The primary reason for the Roku TV keeps turning might be outdated firmware. Roku updates its operating system regularly to give you the best streaming experience. Updating Roku will remove the common hardware problem like crashes and reboots. Follow the below steps to update Roku to fix the Roku keeps turning off issue.
1. Set up your Roku device and press the Home button on your remote control.
2. Scroll down and select the Settings option.
3. Choose System under Settings.
4. Select System update on the next screen.
5. Click Check now to check for system updates.
6. If you find an update available, click the Install button to update your Roku device.
Note: If this doesn’t fix the issues in your Roku, move to solution 2.
Solution 2: Check Roku Device Model
Next, you need to check your Roku device model because some of the Roku models are no longer supported. It will not receive automatic software updates, and you will experience a lot of crashes and reboots. To avoid this, you need to check your Roku device model.
Roku-supported models: 4660X, 4640X, 4630X, 4620X, 4400X, 4230X, 4210X, 4200X, 3910X, 3900X, 3810X, 3800X, 3710X, 3700X, 3600X, 3500X, 3420X, 3400X, 3100X, 3050X, 3000X, 2720X, 2710X, 2700X, 2500X, 2450X, 2400X.
To find your Roku model number, follow the steps below:
1. Navigate to Settings on your Roku device.
2. Scroll down and select the System Menu option.
3. Select About from the sub-menu.
4. Here, you can find the model and software version of your Roku device.
Note: In case your Roku device’s model is not the problem, then move to solution 3.
Solution 3: Turn off HDMI-CEC
You might have enabled the CEC feature. It is nothing but a specific option that lets you use other external devices connected to your TV’s HDMI port. Sometimes enabling this option may also have caused bugs on your Roku TV. Otherwise, you may not have noticed enabling the CEC feature. But you can disable the CEC feature using the steps given below.
1. Navigate to Settings on your Roku device.
2. Select the System option.
3. Choose Control Other Devices(CEC).
4. Uncheck all the boxes and restart your device.
Note: If this fix didn’t work for you, go to solution 4.
Solution 4: Restart your Roku TV
In case the issues you face are not yet solved, you need to restart your Roku TV to fix the issue. Since your Roku TV keeps turning off persistently, you may need to soft reset your Roku TV with the steps given below:
- While your Roku TV is turned on, turn off the power supply and unplug the power cord.
- Wait for a few minutes, and then plug the power cord back into the power supply.
- Turn on your Roku TV and wait for a couple of minutes. Then, check if the issues with your Roku TV are solved or not.
Note: Restarting your Roku TV might have worked well for you. If it’s not the case, move to solution 5.
Solution 5: Check the Connected Devices
In case you have connected an external device like a gaming console to the HDMI port of your Roku TV, you may want to check its connection. This is because when there is a loose connection, your Roku TV may turn off over and over again. To fix the issue, connect the external devices connected to your Roku TV properly and then turn off your Roku TV. Then, wait for a few minutes and then turn on your Roku TV that is connected to your gaming console again.
Note: In case your Roku TV still is turning off, move forward to solution 6.
Solution 6: Unplug External Devices
There can be a problem with the gaming console that is connected to the HDMI port of your Roku TV. To fix the issue, disconnect the gaming console connected to the HDMI port of your Roku TV. Then, unplug the power cord of your Roku TV and wait for a few minutes. After that, plug in the power cord to your Roku TV and turn it on. Then, check to see if it fixes the issue you face.
Note: If the external devices are not the problem for the issues with your Roku TV, get to solution 7 and fix the issue.
Solution 7: Disconnect the Roku Mobile App
In case you have connected Roku app to TV, it may also cause your Roku TV to turn off frequently. The reason may be that there may be some bugs in the Roku app. Since the Roku app has a remote feature, some bugs on the app may have caused your Roku TV to turn off. So, log out or uninstall the Roku app on your smartphone. Then, see if it fixes the issue or not.
Note: If you are not using the Roku app, follow Solution 8 for an immediate fix.
Solution 8: Reset Roku TV
In case all the troubleshooting methods fail, reset your Roku TV as a last resort. This will clear all the software bugs on your Roku TV. So, follow the steps below to reset your Roku TV.
1. Navigate to Roku TV Settings and click System.
2. Scroll down and select the Advanced System Settings option.
3. Select Factory Reset.
4. Type the Pin that is displayed on your Roku TV screen.
5. Tap Start Factory Reset to reset your Roku TV.
Note: Resetting your Roku TV might have definitely fixed the persisting issues. If not, follow solution 9.
Solution 9: Contact Roku Support
If you have tried all the above fixes and still, the Roku TV is not working, you need to contact the Roku support team and explain exactly what issue you are currently facing. They will be able to assist you in solving the issue.
That’s it. You can follow the troubleshooting methods one by one to fix if your Roku TV keeps turning off. After fixing the issues, you can unlimitedly stream all of your favorite movies or TV shows.